Terms of Service

Last updated: August 7, 2026

These Terms of Service ("Terms") govern your access to and use of zhglxw.shop (the "Website") and any purchases made through the Website.

The Website is operated by:

TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark

CVR No.: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop

Throughout these Terms, "we", "us", and "our" refer to TØMRERMESTER BO HVID ApS.

By accessing the Website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits any mandatory rights granted to consumers under German or European Union law.

1. Scope

These Terms apply to the use of our Website and to contracts for the purchase of products offered through zhglxw.shop.

Additional policies published on our Website, including our:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Withdrawal information

may also apply.

In the event of a conflict between these Terms and mandatory consumer protection law, the mandatory legal provisions shall prevail.

2. Eligibility

You may place an order through our Website if you have the legal capacity to enter into a binding contract.

If you are under the age at which you can independently enter into the relevant contract under applicable law, you may only use our services with the involvement and consent of a parent or legal guardian where required.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, features, availability, and other information displayed on the Website are accurate.

However, images are provided for illustrative purposes and actual colors or appearance may vary slightly depending on your screen, device, lighting, or product manufacturing variations.

The legally relevant characteristics of a product are those communicated to you before you submit your order.

We reserve the right to correct obvious typographical, technical, or display errors.

Nothing in this section limits your statutory rights if goods delivered to you do not conform to the contract.

4. Prices

The price applicable to a product is the price displayed on the Website and confirmed during checkout at the time you place your order.

Unless otherwise stated, prices displayed to consumers include applicable taxes where required by law.

The total price and any additional charges applicable to your order will be displayed before you submit the order.

We currently provide free standard shipping to eligible delivery destinations available through our Website.

If any additional charge applies to a particular order, service, or Cash on Delivery arrangement, it will be clearly communicated before the order is submitted.

We may change product prices at any time. Price changes do not affect contracts already concluded.

5. Payment

Our store offers Cash on Delivery (COD) as a payment method.

Where Cash on Delivery is selected, payment is due when the order is delivered, subject to the arrangements of the relevant delivery or logistics provider.

You are responsible for providing accurate contact and delivery information so that the carrier can complete delivery and collect payment.

Any payment methods available for a particular order will be displayed during checkout before the order is submitted.

6. Ordering Process

The presentation of products on the Website generally constitutes an invitation for customers to submit an order and does not itself constitute a legally binding offer.

To place an order, you will normally:

1. Select the desired product and quantity.

2. Add the product to your shopping cart.

3. Proceed to checkout.

4. Enter or confirm your contact and delivery details.

5. Review the products, total price, delivery information, and payment method.

6. Correct any input errors before submitting the order.

7. Submit the order using the checkout button indicating that the order involves an obligation to pay.

By submitting the order, you make a binding offer to purchase the products contained in your order.

7. Order Confirmation and Formation of the Contract

After you submit an order, we may send an automatic email confirming that we have received your order.

Unless the confirmation expressly states that your order has been accepted, an automatic acknowledgement of receipt does not by itself constitute acceptance of your offer.

A purchase contract is generally concluded when we:

• expressly confirm acceptance of your order;

• send you a dispatch or shipping confirmation; or

• otherwise clearly accept and begin performing the order,

whichever occurs first.

For Cash on Delivery orders, we may verify order and delivery information before accepting the order.

We reserve the right to decline an order before a contract has been concluded where there is a legitimate reason, including:

• the product is unavailable;

• information provided for the order is materially incomplete or incorrect;

• delivery is unavailable to the requested destination;

• there is reasonable evidence of fraud or misuse;

• an obvious pricing or technical error has occurred; or

• applicable law prevents us from fulfilling the order.

If a payment has already been received for an order that we cannot accept, it will be refunded in accordance with applicable law.

8. Correction of Input Errors

Before submitting an order, you may review the information entered during checkout and correct errors using the editing and navigation functions provided on the Website.

Please carefully review:

• products and quantities;

• your name;

• email address;

• telephone number;

• shipping address; and

• payment method

before submitting your order.

If you discover an error after submitting your order, contact us as soon as possible at:

support@zhglxw.shop

We cannot guarantee that an order can be changed after it has entered the shipping or fulfilment process.

9. Contract Text and Order Information

We may electronically store information relating to your order and the contract as required for transaction processing, legal compliance, accounting, customer service, and other legitimate business purposes.

After placing an order, you will normally receive information about your order by email.

If customer account functionality is available, certain order information may also be accessible through your account.

You may contact support@zhglxw.shop if you require information relating to an order.

10. Contract Language

The languages available for concluding the contract are those made available to you through the Website and checkout process.

Where different language versions of information are provided, mandatory consumer rights applicable in your country remain unaffected.

11. Delivery

We deliver orders to the destinations made available during checkout.

Any applicable delivery restrictions will be indicated no later than the beginning of the ordering process or during checkout.

We currently offer free standard shipping for eligible orders.

Any stated delivery time is an estimate unless a binding delivery date has expressly been agreed.

We will process and deliver orders within the time required under applicable law.

Delivery may be carried out by independent postal, courier, or logistics providers.

You must provide a complete and accurate delivery address and contact information.

If delivery becomes impossible due to circumstances for which you are responsible, additional reasonable costs may be charged where permitted by law.

This does not affect your statutory rights.

12. Cash on Delivery

Where Cash on Delivery is selected:

• payment must be made in accordance with the carrier's permitted payment methods;

• you should ensure that you or an authorized recipient can accept the parcel;

• the carrier may contact you using the telephone number provided during checkout;

• the amount due will correspond to the order total confirmed before purchase, subject only to any charges lawfully disclosed before ordering.

Refusal of a Cash on Delivery parcel does not automatically replace or invalidate the statutory withdrawal procedure.

If you wish to exercise a statutory right of withdrawal, please follow the procedure described in our Return & Refund Policy and withdrawal information.

13. Right of Withdrawal

Consumers purchasing products through distance contracts generally have a statutory 14-day right of withdrawal, subject to the applicable legal requirements and exceptions.

Detailed information regarding:

• the withdrawal period;

• how to exercise the right of withdrawal;

• return procedures;

• return shipping costs;

• refunds; and

• statutory exceptions

is provided in our Return & Refund Policy and statutory withdrawal information.

Where required by applicable German law, an electronic withdrawal function will also be made available through the Website.

Your statutory right of withdrawal remains unaffected by these Terms.

14. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy and applicable consumer protection law.

Where a consumer validly exercises the statutory right of withdrawal, refunds will be processed within the legally required period and subject to the conditions permitted by applicable law.

For Cash on Delivery orders, where repayment cannot technically be made through the original payment method, we may request appropriate information from you so that the refund can be made by bank transfer or another mutually agreed method.

No additional fee will be charged solely because an alternative refund method is necessary.

15. Defective or Non-Conforming Products

Consumers have statutory rights where goods are defective or otherwise fail to conform to the sales contract.

These rights are separate from the statutory right of withdrawal.

Depending on the circumstances and applicable law, remedies may include:

• repair;

• replacement;

• price reduction;

• termination of the contract; or

• reimbursement.

For most ordinary consumer goods, statutory claims relating to defects are generally subject to a two-year limitation period from delivery, unless another statutory period applies.

Nothing in these Terms excludes or reduces mandatory statutory warranty or conformity rights.

If you believe that a product is defective, damaged, incomplete, or incorrect, please contact:

support@zhglxw.shop

16. Product Availability

Products are subject to availability.

Adding a product to your cart does not reserve it.

If a product becomes unavailable after you submit your order but before the contract is concluded, we may decline the order.

If a product becomes unavailable after a contract has already been concluded, we will handle the matter in accordance with applicable law and, where appropriate, provide a refund.

17. Promotions and Discounts

Promotional offers, discount codes, and special campaigns may be subject to additional conditions communicated at the time of the promotion.

Unless otherwise stated:

• promotions apply only during the stated promotional period;

• discounts cannot be exchanged for cash;

• discounts may not be combined where expressly excluded by the promotion; and

• promotions do not restrict statutory consumer rights.

Products purchased at a discount or during a sale remain subject to applicable statutory withdrawal and defect rights.

18. Customer Accounts

Where our Website allows customer accounts, you are responsible for maintaining the confidentiality of your login information.

You must provide accurate information and must not:

• impersonate another person;

• use another person's account without authorization;

• attempt to gain unauthorized access to the Website;

• interfere with Website security; or

• use the Website for unlawful purposes.

Please contact us if you believe your account has been accessed without authorization.

19. Acceptable Use

You may not use the Website:

• for illegal or fraudulent purposes;

• to violate the rights of another person;

• to transmit malicious software;

• to interfere with Website security or operation;

• to collect personal information about others unlawfully;

• to attempt unauthorized access to systems or accounts;

• to engage in abusive automated activity; or

• to infringe intellectual property rights.

We may take reasonable measures to protect the Website and our customers against fraud, security threats, and misuse.

20. Intellectual Property

Unless otherwise indicated, the Website and its original content, including:

• text;

• graphics;

• logos;

• layouts;

• photographs;

• product presentation;

• software;

• icons; and

• other Website materials

are owned by us or used under appropriate authorization and may be protected by intellectual property laws.

You may use the Website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or systematically extract Website content without authorization, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

21. Third-Party Services and Shopify

Our store is operated using Shopify's e-commerce technology.

The Website may also rely on third-party services for functions such as:

• hosting;

• delivery;

• order management;

• customer communications;

• fraud prevention;

• analytics; and

• other technical services.

Use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Our processing of personal data is described separately in our Privacy Policy.

22. Links to Third-Party Websites

Our Website may contain links to independent third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites that we do not control.

The inclusion of a link does not necessarily constitute an endorsement.

23. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, we remain liable without limitation where required by applicable law for:

• intentional misconduct;

• gross negligence;

• injury to life, body, or health;

• liability under mandatory product liability laws;

• fraudulently concealed defects; and

• guarantees expressly assumed by us.

In cases of ordinary negligence involving a breach of an essential contractual obligation, liability may be limited, to the extent permitted by law, to damage that was typical and reasonably foreseeable at the time the contract was concluded.

An essential contractual obligation is an obligation whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the customer may regularly rely.

Mandatory statutory consumer rights remain unaffected.

24. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

Such events may include significant disruptions affecting:

• transport networks;

• postal or courier services;

• telecommunications;

• power systems;

• natural disasters;

• governmental measures; or

• other events that could not reasonably have been prevented.

This provision does not remove any mandatory statutory rights you may have, including rights arising from legally relevant delivery delays.

25. Personal Data

Personal data collected through the Website is processed in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains, among other things:

• what personal data we collect;

• why we process it;

• who may receive it;

• how long it may be retained;

• how cookies and similar technologies may be used; and

• your rights under applicable data protection law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• our Website;

• our business operations;

• applicable law;

• technical functionality; or

• our services.

The updated version will be published on zhglxw.shop with a revised "Last updated" date.

Changes will generally apply prospectively.

Changes to these Terms will not retroactively alter a contract already concluded with you unless the change is permitted by law or expressly agreed between the parties.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

Any invalid provision will be replaced by the applicable statutory rule rather than interpreted in a way that reduces mandatory consumer rights.

28. Governing Law

These Terms and contracts concluded through the Website are governed by the laws applicable under European Union conflict-of-law rules.

To the extent a choice of Danish law is validly applicable because our company is established in Denmark, such choice shall not deprive consumers residing in Germany or another EU/EEA country of mandatory consumer protection granted by the law that would otherwise apply to them.

In particular, consumers to whom we direct our commercial activities retain the protection of mandatory consumer laws applicable in their country of habitual residence where required by European Union law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to consumer contracts where its application is excluded by applicable law.

29. Jurisdiction

Nothing in these Terms restricts a consumer from bringing proceedings before a court that has jurisdiction under mandatory European Union or national consumer protection rules.

Any agreement concerning jurisdiction applies only to the extent permitted by applicable law.

30. Consumer Dispute Resolution

Unless we are legally required to participate in a specific consumer dispute resolution procedure or have expressly agreed to do so, TØMRERMESTER BO HVID ApS is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration or conciliation body.

Where participation becomes mandatory under applicable law, the legally required information regarding the competent dispute resolution body will be provided.

The former European Commission Online Dispute Resolution (ODR) Platform has been discontinued and is therefore not referenced as an available dispute resolution platform in these Terms.

31. Customer Service and Complaints

If you have a question or complaint concerning:

• an order;

• delivery;

• Cash on Delivery;

• returns;

• refunds;

• damaged or defective products; or

• these Terms,

please contact us:

TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark

CVR No.: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop

We will make reasonable efforts to respond to customer enquiries and resolve complaints in accordance with applicable consumer protection law.

32. Final Provisions

These Terms, together with the policies expressly incorporated into the contract, govern purchases made through zhglxw.shop.

They do not exclude, waive, or restrict any rights that cannot legally be excluded or restricted under German, Danish, or European Union consumer protection law.