Widerrufsrecht
Return & Refund Policy
Last updated: August 7, 2026
This Return & Refund Policy applies to purchases made through zhglxw.shop and is intended for customers in Germany and other applicable European Union countries.
Seller information:
TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark
CVR No.: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable German or European Union law.
1. Statutory Right of Withdrawal
If you are a consumer purchasing goods online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If multiple goods ordered as part of one order are delivered separately, the withdrawal period begins when you or a third party designated by you receives the last item.
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the 14-day period expires.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract.
You may contact us by:
Email: support@zhglxw.shop
Post:
TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark
Phone: +45 23 28 52 60
You may also use the electronic withdrawal function provided on our online store where available.
Your withdrawal notice should preferably include:
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Your full name
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Order number
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Email address used for the order
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Products you wish to return
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Date the products were ordered and received
You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory.
3. Returning Products After Withdrawal
After notifying us that you wish to withdraw from the contract, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.
Unless our customer service provides you with a different authorized return address, returns should be sent to:
TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark
Before returning an item, we recommend contacting us at support@zhglxw.shop so that we can provide the appropriate return instructions.
Please retain your shipping receipt and tracking information until the return and refund process has been completed.
4. Return Shipping Costs
We provide free standard shipping for purchases made through our online store.
If you exercise your statutory right of withdrawal simply because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that you were informed of this obligation before completing your purchase.
If the product is defective, damaged, incorrect, or otherwise does not conform to the contract, we will bear the reasonable return shipping costs in accordance with applicable law.
Please contact us before returning a defective, damaged, or incorrect item so that we can provide appropriate instructions.
5. Condition of Returned Products
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and proper functioning, in the same way you would normally inspect a product in a physical store.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Whenever reasonably possible, please return the product with its accessories, manuals, and other components originally supplied with it.
The absence of the original packaging does not automatically remove your statutory right of withdrawal.
6. Refunds
If you validly withdraw from your purchase, we will reimburse all payments received from you relating to the returned goods.
Because standard delivery from our store is free, no standard outbound shipping charge will normally have been paid by you.
If you selected and paid for a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional cost exceeding the cost of the least expensive standard delivery method offered by us.
Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw from the contract.
We may withhold reimbursement until:
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we have received the returned goods; or
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you provide evidence that you have sent the goods back,
whichever occurs first.
This does not apply where we have offered to collect the goods ourselves.
7. Refunds for Cash on Delivery Orders
We offer Cash on Delivery (COD) as a payment method.
Because a Cash on Delivery payment is normally collected in cash by the carrier and cannot always be refunded through the same technical payment channel, we will contact you to arrange an appropriate reimbursement method.
This may include reimbursement by bank transfer or another method expressly agreed between you and us.
You will not be charged any additional fee solely because an alternative reimbursement method is required.
Please ensure that any reimbursement information you provide is complete and accurate.
8. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
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damaged;
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defective;
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incomplete;
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different from the product you ordered; or
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otherwise not in conformity with the contract,
please contact us at support@zhglxw.shop.
Please provide your order number and, where reasonably possible, photographs or other information showing the problem. This helps us process your request efficiently but does not limit your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, a reduction in price, or termination of the contract and a refund.
Where a valid statutory defect claim applies, the necessary costs associated with bringing the goods into conformity, including applicable shipping costs, will not be charged to you.
9. Statutory Legal Guarantee
Consumers purchasing goods in Germany and the European Union benefit from statutory rights relating to defective or non-conforming goods.
For most new consumer goods, statutory claims for defects generally have a limitation period of two years from delivery, subject to the applicable legal requirements and exceptions.
These statutory rights exist independently of any voluntary commercial warranty that we may offer.
Nothing in this Return & Refund Policy is intended to restrict these statutory rights.
10. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products or contracts where an exception provided by applicable law applies.
Examples may include:
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goods made to the customer's specifications or clearly personalized;
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goods that are liable to deteriorate or expire rapidly;
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sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;
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goods that, after delivery, have become inseparably mixed with other goods due to their nature;
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certain sealed audio, video, or computer software products where the seal has been removed;
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certain digital content where performance has begun after the consumer expressly consented to immediate performance and acknowledged the resulting loss of the right of withdrawal, where legally applicable.
These exceptions will only be applied where the legal requirements for the relevant exception are satisfied.
11. Sale and Discounted Products
Discounted or sale products are not automatically excluded from statutory consumer rights.
Where the statutory right of withdrawal applies, eligible discounted products may also be returned in accordance with this policy.
Your statutory rights regarding defective or non-conforming products also remain unaffected.
12. Exchanges
If you wish to exchange a product for another product, size, or version, please contact us at support@zhglxw.shop.
Depending on the circumstances, the simplest process may be to return the original product in accordance with this policy and place a new order.
This does not affect your statutory right of withdrawal or your statutory rights relating to defective goods.
13. Refused or Undeliverable Cash on Delivery Orders
If a Cash on Delivery order cannot be delivered because the delivery information supplied by the customer is incorrect, incomplete, or because the customer refuses delivery without exercising any applicable statutory rights, please contact us so that the matter can be reviewed.
Nothing in this section limits a consumer's statutory right of withdrawal.
14. Model Withdrawal Form
If you wish to withdraw from the contract, you may complete and send the following form to us. Use of this form is optional.
To:
TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark
Email: support@zhglxw.shop
I/We hereby give notice that I/We withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s), only if this form is submitted on paper:
Date:
Delete as appropriate.
15. Contact Us
If you have questions about a return, withdrawal, refund, defective product, or this policy, please contact us:
TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark
CVR: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop