Shipping Policy

Last updated: August 7, 2026

This Shipping Policy applies to orders placed through zhglxw.shop and is intended in particular for customers located in Germany.

The Website is operated by:

TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark

Postal Code: 4600
CVR No.: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop

Nothing in this Shipping Policy limits any mandatory rights available to consumers under German or European Union law.

1. Shipping Destinations

We ship to Germany and to other destinations made available during the checkout process on zhglxw.shop.

The availability of delivery to a particular address will be confirmed during checkout.

We reserve the right to restrict delivery to certain locations where shipping is unavailable, legally restricted, or cannot reasonably be carried out by our delivery partners.

Any applicable delivery restrictions will be communicated before the customer completes the order.

2. Free Shipping

We currently offer free standard shipping on eligible orders placed through zhglxw.shop.

Customers will not be charged a standard shipping fee where free shipping is stated to apply.

If an optional delivery service or another type of delivery involves an additional charge, the relevant cost will be clearly displayed before the order is submitted.

No undisclosed shipping charge will be added after the customer has completed the order.

3. Cash on Delivery

We offer Cash on Delivery (COD) as a payment method.

When Cash on Delivery is selected:

• Payment is made when the order is delivered.

• The carrier or delivery partner may collect the amount due on our behalf.

• The customer should ensure that someone is available to receive the parcel.

• The customer must provide a valid telephone number and complete delivery address.

• The carrier may contact the customer regarding delivery.

• The amount to be collected will correspond to the amount confirmed during checkout.

If the carrier supports several payment methods for Cash on Delivery, the available method may depend on the carrier and delivery location.

Unless expressly disclosed before the order is placed, we do not charge an additional Cash on Delivery fee.

4. Order Processing

Orders are processed without undue delay after they are received and accepted.

Processing may include:

• Order verification

• Address verification

• Product preparation

• Packaging

• Delivery arrangements

• Cash on Delivery verification where applicable

Processing does not normally take place on public holidays where our fulfilment or delivery partners are not operating.

If we require additional information to process your order, we may contact you using the email address or telephone number provided during checkout.

5. Estimated Delivery Times

The estimated delivery time applicable to an order may be displayed on:

• The relevant product page

• The shopping cart

• The checkout page

• The order confirmation

• A shipping confirmation

Any delivery period specifically communicated and agreed with you forms the basis of the expected delivery time.

Unless otherwise agreed with you, goods will be delivered without undue delay and within the period required by applicable consumer protection law.

Where no different delivery period has been agreed, delivery will generally take place no later than 30 days after the conclusion of the contract, subject to applicable law.

Delivery estimates are calculated in good faith based on normal fulfilment and carrier conditions.

6. Delivery Delays

Occasionally, delivery may be affected by circumstances outside normal delivery operations, including:

• Severe weather

• Transport disruptions

• Public holidays

• Carrier delays

• High seasonal demand

• Incorrect or incomplete delivery information

• Security or order verification issues

• Government restrictions

• Other circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we may contact you using the contact details provided during checkout.

A delay does not remove any statutory rights you may have under applicable consumer law.

If we fail to deliver within an agreed delivery period, or where no different period has been agreed within the applicable statutory period, you may have the right to require delivery within an appropriate additional period.

If delivery is still not made within that additional period, you may have the right to terminate the contract in accordance with applicable law.

Where delivery by a specific date was essential and this was clearly agreed before the contract was concluded, different statutory remedies may apply.

7. Shipping Confirmation and Tracking

Where tracking is available for an order, we may provide tracking information by email or through another appropriate communication method.

Tracking information may not become active immediately after a shipping notification is issued.

Depending on the carrier, it may take some time before the first tracking update appears.

Not every delivery method necessarily includes online tracking.

If tracking information appears incorrect or has not updated for an unusually long period, please contact:

support@zhglxw.shop

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please verify the following information before submitting an order:

• Recipient name

• Street and house number

• Apartment or unit number, if applicable

• Postal code

• City

• Country

• Telephone number

• Email address

If you notice an error after placing your order, please contact us as soon as possible at:

support@zhglxw.shop

We will make reasonable efforts to correct the address if the order has not yet entered the shipping process.

However, we cannot guarantee that an address can be changed after an order has been dispatched.

9. Failed Delivery Attempts

The carrier may make one or more delivery attempts depending on its own delivery procedures.

If delivery is unsuccessful, the carrier may:

• Attempt delivery again

• Contact the recipient

• Leave delivery instructions

• Deliver the parcel to an authorized collection point

• Hold the parcel temporarily for collection

• Return the parcel to the sender

Customers should follow any instructions provided by the carrier.

If a parcel is returned because the delivery address supplied by the customer was materially incorrect or incomplete, please contact us to arrange the next steps.

Any additional costs may only be charged where legally permitted and where the customer is responsible for the circumstances giving rise to those costs.

10. Refused Cash on Delivery Parcels

If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible.

Simply refusing delivery does not necessarily replace the formal exercise of any statutory right of withdrawal.

German and EU consumers may have a statutory right to withdraw from eligible distance contracts.

Please refer to our Return & Refund Policy for information about:

• The statutory withdrawal period

• Exercising the right of withdrawal

• Returns

• Refunds

• Applicable exceptions

Nothing in this Shipping Policy restricts your statutory right of withdrawal.

11. Lost Packages

If your order has not arrived within the expected delivery period, please contact us at:

support@zhglxw.shop

Please provide:

• Your name

• Order number

• Email address

• Delivery address

• Any available tracking information

We will review the shipment and, where appropriate, contact the delivery provider.

For consumer orders where we arrange the carrier, the risk of accidental loss normally remains with us until you, or a third party designated by you other than the carrier, takes physical possession of the goods, subject to applicable law.

If a shipment is confirmed as lost before delivery, we will provide the remedy required by applicable law, which may include replacement or reimbursement.

12. Damaged Packages

Please inspect your parcel and goods as soon as reasonably possible after delivery.

If the goods arrive damaged, please contact us at:

support@zhglxw.shop

Where reasonably possible, please provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label

Providing photographs can help us investigate the issue with the carrier, but failure to provide photographs does not automatically remove any mandatory statutory rights.

If goods were damaged before the risk legally passed to you, your statutory rights remain unaffected.

13. Incorrect or Incomplete Orders

If you receive:

• The wrong product

• The wrong quantity

• An incomplete order

• A product that does not correspond to your order

please contact us as soon as reasonably possible at:

support@zhglxw.shop

Include your order number and details of the issue.

Where we have made a fulfilment error, we will arrange an appropriate solution in accordance with applicable consumer law.

14. Partial Shipments

Where an order contains several products, we may occasionally send the products in more than one parcel where reasonably necessary.

If an order is divided into multiple shipments:

• You will not be charged additional standard shipping fees solely because we divided the shipment.

• Different parcels may arrive on different dates.

• Separate tracking information may be provided where available.

Your statutory consumer rights remain unaffected.

15. Transfer of Risk

For consumer purchases where we arrange delivery, the risk of accidental loss of or damage to the goods generally passes to you when:

you, or a third party designated by you other than the carrier, physically receives the goods.

Merely handing the parcel to a carrier selected by us does not normally transfer the transport risk to a consumer.

If you independently commission a carrier that was not offered by us, different rules may apply in accordance with applicable law.

16. Taxes and Import Charges

Prices and any mandatory charges that we are required to disclose will be presented in accordance with applicable law.

If any customs duties, import charges, or similar charges could legally apply to a particular delivery, relevant information will be provided where required by applicable law.

We will not intentionally impose undisclosed mandatory shipping charges after an order has been submitted.

17. Order Changes and Cancellations Before Shipping

If you need to change or cancel an order before it is shipped, please contact us as soon as possible:

Email: support@zhglxw.shop
Phone: +45 23 28 52 60

We will make reasonable efforts to accommodate your request.

However, once an order has entered the fulfilment or shipping process, it may no longer be possible to stop or modify the shipment.

This does not affect any statutory right of withdrawal available to consumers.

18. Returns After Delivery

This Shipping Policy relates primarily to the delivery of orders.

Returns, statutory withdrawal rights, refunds, defective products, and return shipping costs are governed by our separate Return & Refund Policy.

Please review that policy before returning a product.

19. Customer Responsibility

To help ensure successful delivery, customers should:

• Provide complete and accurate delivery information

• Provide a working telephone number

• Monitor available tracking information

• Follow reasonable carrier delivery instructions

• Ensure that Cash on Delivery payment can be completed when the parcel arrives

Customers should never provide sensitive payment credentials or passwords to an individual claiming to be a delivery representative unless the information is legitimately required through an authorized payment process.

20. Privacy and Delivery Information

To deliver your order, we may share necessary personal information with:

• Shipping companies

• Courier services

• Fulfilment providers

• Logistics providers

• Cash on Delivery collection partners

This information may include your:

• Name

• Delivery address

• Telephone number

• Email address

• Order reference

• Amount due for Cash on Delivery

Personal data is processed in accordance with our Privacy Policy and applicable data protection law.

21. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes to:

• Our delivery services

• Carrier arrangements

• Shipping destinations

• Website functionality

• Applicable laws or regulations

The current version will be published on zhglxw.shop together with the applicable "Last updated" date.

Changes will not retroactively reduce statutory rights relating to orders already concluded.

22. Contact Us

If you have questions regarding shipping, delivery, tracking, Cash on Delivery, damaged parcels, or missing orders, please contact:

TØMRERMESTER BO HVID ApS
Maglekærvej 20
4600 Køge
Denmark

Postal Code: 4600
CVR No.: 26552877
Email: support@zhglxw.shop
Phone: +45 23 28 52 60
Website: zhglxw.shop